Report a bug

Overview

The article describes the process of reporting a bug with any aspect of your loyalty solution to White Label Loyalty. This process should be followed for bugs found in the live production environment.

Note that any bugs found during Client QA relating to a new release should be raised with your Project Manager per the outlined QA feedback procedure.

Before reporting a bug

Take the following actions before reporting a bug to us.

• For bugs with your Microsite or Console:
  • Try closing and re-opening the page
  • Try logging out and logging back in
  • Try restarting your computer
  • Try clearing your browser history and cache
    • Chrome instructions
    • Safari instructions
    • Microsoft Edge instructions
• For bugs with your Mobile App:
  • Try force quitting and re-opening the app
  • Try logging out and logging back in
  • Try uninstalling and reinstalling the app

Reporting a Bug

Please raise a ticket with the following information. Without this information we will not be able to investigate your issue.

Detailed Problem Report

1. 1. Description of expected behaviour and the issue/unexpected behaviour
      1. Give a detailed description of what is the expected behaviour and the unexpected behaviour you're experiencing.
   2. Steps to reproduce the issue
      1. Provide us with the steps you took to reproduce the issue so we can follow those same steps in our investigation.
   3. Environment the issue is experienced in
      1. Staging or production?
      2. App/Microsite/API?
      3. If app: mobile OS & version, app version number
      4. If microsite: desktop OS, browser
   4. User account experiencing issue
      1. Provide us with the full name and email address of the user experiencing the issue
      2. Can you replicate the issue across multiple user accounts?