What do I do if I have forgotten my username?
If you have forgotten your username you can contact our support team for help at email@example.com. The support team will require the following details,
- First name
- Last name
Our support team will use these details to find your account > username and pass that information back to you (the user).
What do I do if I have forgotten my password?
On the sign in page, under the textbox Password you will see the following text, 'Forgotten Password?'. If you click this button, you will be asked for your email address. Shortly after entering your email address you will be sent instructions on how to reset your password.
Before submitting your email address please check,
- Make sure that you're entering the correct email address registered to the account.
- After submitting your email address, check your inbox, if you can't see it check spam
Process for if you’re having trouble receiving verification codes, or your verification code has been rejected
When creating your account you will have the option to use two-factor authentication. The two-factor authentication can be either one of your choosing; fingerprint or face recognition to log in, Google authenticator or similar, and or a recovery code.
If in this case neither is working or you are unable to remember your recovery code etc; we would suggest that you contact us at firstname.lastname@example.org.